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NDC adventure costs American Airlines 1.4 billion Euros
The focus on direct sales and the failed attempt to move travel agencies to NDC bookings will cost the airline 1.4 billion euros this year.
CEO Robert Isom admitted this recently during the presentation of the quarterly figures. American Airlines had already abandoned the strategy at the end of May and fired Chie… read more
WCAG 2.2: Website accessibility standards get an update – what businesses should know
n October 2023, the Web Content Accessibility Guidelines were updated to version 2.2. These updates introduced new requirements for improving web accessibility, such as focus visibility and alternative input methods. For hospitality business owners, understanding and implementing these changes is crucial for ensuring ADA compliance and providing… read more
Global IT outage underlines Travel industry’s need for resilience
A flawed update by CrowdStrike on Friday caused a global IT outage, severely impacting the travel industry by grounding airports, canceling flights, and causing significant delays for travelers. The financial repercussions and damage to customer trust are profound, underscoring the inevitable nature of technological failures. While some … read more
Increasing website conversion rates - top priority in 2024
What are the main factors determining hotel website conversion rates? These factors fall into the business, revenue management, marketing and technology categories:
Business Factors: Who “owns” the property website? Who is held accountable for the results and production of the property website: bookings, … read more
7 design trends to convert travelers on your website
Visiting your hotel’s website has become an almost mandatory part of a traveler’s booking process. It can be the deciding factor.
Taking care of your website is crucial because it’s the first interaction between you and your potential customer. Of course, it’s important to have a fast, efficient, and intuitive website. But it’s just as imp… read more
Travelport has introduced New Distribution Capability (NDC)
Travelport, a leading technology company that facilitates travel bookings for numerous travel suppliers globally, and Emirates, one of the premier international airlines, have announced the integration of New Distribution Capability (NDC) content from Emirates into the Travelport+ platform. This integration also includes enhanced N… read more
Amadeus introduces AI-powered technology to modernize hotel business intelligence
For today’s busy hoteliers, having fast and easy access to business intelligence insights to support confident, data-driven decisions is critical.
In response to this, Amadeus has unveiled plans to incorporate Gen AI into an innovative new chatbot for its business intelligence suite, debuting with … read more
Sabre Hospitality launches SynXis Concierge.AI: revolutionizing customer service with generative AI
Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to tran… read more
How Google and Meta could disrupt travel discovery with AI
The travel industry, worth an estimated $9.5 trillion in 2023, has long been a prime target for tech giants like Google and Meta. With AI, they aim to capture a larger share of the lucrative trav… read more
What’s on the horizon for: Sabre
At Routes Americas 2024 in Bogota, representatives from Texas-based software and technology company Sabre spoke to Routes about how changes in route development have led to the need for more robust data sources.
Sabre is the largest global distribution systems (GDS) provider for air bookings, as well as offering a broad rang… read more
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