Hotel payment processing: The top six trends right now
It's no secret that technology is enhancing or altering every part of our everyday lives, but a complete digital makeover to the point where society goes entirely cashless might not be too far off.
From a hospitality standpoint, it gives visitors a greater sense of convenience. Use Uber as an illustration. Customers arrive at their destination without having to bother about making any payments; everything is taken care of digitally after the event is over. Customers would encounter less stress and hotels might earn more money from additional reservations, hotel payment solutions, and amenities if the same service could be provided at all hotels. Below are the 6 hotel payment solutions.
1. Digital signage When visiting a foreign country, using digital displays at hotel receptions (as well as those in airports, restaurants, monuments, and other tourist attractions) may allay many travellers' worries. With digital signs, it is simple to check the weather, estimate check-in time, read important information in an emergency, and more. By placing a few displays on the wall, you can quickly and easily display any information you need.
2. Touchless experiences In light of the most recent epidemic, cleanliness and touchless services are becoming even more important in the hotel industry. For the restaurant sector, new methods of client service that minimise physical contact are required.
To keep up with this new fad, you might start by implementing contactless ordering and QR code menus. To meet consumer demand for touchless experiences, they should also start making investments in virtual kitchens.
3. Multiple payment methods The majority of customers still like using credit cards as their preferred form of payment, but eWallet technology is increasingly becoming more popular. Customers will soon be searching for the ability to use their eWallet accounts, such as Apple Pay, Google Pay, AliPay, etc., to make any transaction because they are thought to be more convenient and secure than carrying around cards.
4. Go paperless The majority of hotel guests prefer electronic transaction receipts, and they are also the most environmentally responsible choice. If your hotel has a mobile app, make itemised folios and confirmations for services or tours available through it. If not, offer to email or text the information to your guests; you'll probably discover that most would prefer it.
5. Smart hotels The Internet of Things (IoT) is used by smart hotels to operate more effectively and efficiently while providing customers with a better experience. An internet-enabled HVAC system allows you to independently adjust the comfort and energy consumption of each room in a hotel. Using technology, such as phone apps or voice control, might also be an option for guests at smart hotels to make it simpler for them to regulate the temperature, lighting, and entertainment systems in their rooms. As more people continue to use clever technology in their homes, it is anticipated that demand for smart hotel rooms will climb.
6. Seamless transactions The vast majority of transactions are now simple thanks to technology. You may use an app to purchase your triple, venti, no-foam latte and skip the wait by ordering goods online, which will be delivered to your door within a day. During their stay, hotel customers desire similar frictionless interactions; they don't want to physically give over their credit card to pay for meals or services while on the hotel premises. They don't want to wait in line at a front desk to check in or out. When they need to hurry to the airport, they don't want to have to take the time to review a printed copy of their folio costs.
