Namibia Boosts Arrivals Experience with New Airport Information Desk
The Namibia Tourism Board (NTB) has unveiled a new Information Desk at Hosea Kutako International Airport (HKIA), marking a significant enhancement to the visitor arrival experience. This strategic initiative aims to provide a warm welcome and essential support for tourists, contributing to the growth of Namibia’s tourism sector and offering new opportunities for African travel agents.
This development aligns with a broader trend across Africa, where countries are investing in improved airport facilities to enhance the visitor experience and boost tourism. Similar initiatives have been undertaken at airports in Kenya, Tanzania, and South Africa, demonstrating a continent-wide focus on elevating service standards and promoting sustainable tourism.
The Information Desk at HKIA is strategically located in the arrival hall, providing a convenient point of contact for travelers seeking information and assistance. Staffed by knowledgeable NTB representatives, the desk offers a range of services, including tourist information, details on local attractions and cultural experiences, and guidance on eco-friendly practices. This personalized service ensures that visitors receive a warm welcome and have access to essential resources upon arrival.
For African travel agents, this new facility presents a valuable opportunity to enhance their clients’ experience. By highlighting the availability of the Information Desk, agents can assure their clients of a smooth and welcoming arrival in Namibia. This added value can be a key differentiator in a competitive market, attracting more clients and boosting business.
The Information Desk also serves as a valuable data collection point for the NTB. Through a dedicated survey platform, the NTB has already gathered feedback from over 116 tourists since mid-January 2025. This data provides valuable insights into traveler trends and preferences, enabling the NTB to refine its strategic initiatives and better meet the evolving needs of visitors. This data-driven approach is crucial for ensuring the long-term sustainability and success of Namibia’s tourism sector.
The NTB’s commitment to sustainable tourism is reflected in the services offered at the Information Desk. Visitors can access resources and information on eco-friendly practices, encouraging responsible travel and minimizing the environmental impact of tourism. This focus on sustainability aligns with the growing global trend of eco-conscious travel, attracting a new segment of travelers and enhancing Namibia’s appeal as a responsible tourism destination.
The strategic location of HKIA, as Namibia’s primary international airport, further amplifies the impact of the new Information Desk. The airport serves as a key gateway for tourists exploring the country’s diverse landscapes and rich wildlife. By providing a positive first impression upon arrival, the Information Desk sets the stage for a memorable and enriching travel experience.
The launch of the NTB Information Desk at HKIA is a significant step forward for Namibia’s tourism industry. By providing a welcoming environment, essential support, and valuable resources, the desk enhances the travel experience for visitors and contributes to the sustainable growth of the sector. African travel agents can leverage this new facility to enhance their offerings and attract more clients, benefiting from the positive momentum of Namibia’s tourism development.
The strategically placed NTB Information Desk, located prominently in the arrival hall of HKIA, offers convenient access to a range of services for arriving tourists. This prime location ensures that visitors can easily find assistance and information, enhancing their arrival experience and setting a positive tone for their time in Namibia.
The NTB's proactive approach to gathering visitor feedback is evident in the data collected through its survey platform. With over 116 surveys completed since mid-January 2025, the NTB is gaining valuable insights into traveler preferences and trends. This data-driven approach allows the NTB to tailor its services and initiatives to better meet the needs of tourists, contributing to a more satisfying and enriching travel experience.
