Kenya Airways launches time to think service for customers

Customers will be able to book their flight and place the booking “on hold” for up to 21 days before they can make their payments. In addition, the product offers customers protection from ticket price increases and a way to avoid penalties in case of adjustments in their travel plans.

Kenya Airways chief commercial and customer officer, Julius Thairu said:” We continue to develop and innovate our travel experience by placing our passengers needs at the heart of our actions and Time to Think perfectly represents this. As this service goes live, we want our customers to feel more confident when booking with us and enjoy the option to pay when ready.”

Source: African Aerospace