NCAA Takes Consumer Awareness Programme To Abuja
In continuation of its consumer protection awareness programme, the Nigeria Civil Aviation Authority (NCAA) is set to hold the next phase of the event in the Federal Capital Territory (F.C.T), Abuja.
A statement by the agency said that the consumer awareness programme, which is aimed at sensitising air travellers on their rights, duties and responsibilities, would take place on Friday, November 22, 2024 at 9a.m in two different places simultaneously.
It said that the programme would also enhance pleasant traveling experience for air passengers, by fostering increased adoption of the Artificial Intelligence (AI) driven digital innovation consumer right protection and dispute management portal recently launched by the authority.
According to the statement, Pliance Global Aviation Limited would be facilitating the National Civil Aviation Stakeholder Awareness Summit event at the Federal Secretariat, Shehu Shagari Way, Central Business District, Abuja, while Brisk Systems Limited, a digital technology firm, would be facilitating the Consumer Protection Digital Innovation Stakeholder Awareness Programme at the Nnamdi Azikiwe International Airport, Abuja.
It said that the programme would involve roadshow, AI DEMO, Key Informant Interview, Random customer interviews and engagement and a town hall engagement with stakeholders.
The agency maintained that the programme had become necessary to close the gap of knowledge between air travellers, airlines and aviation agencies, which in the past had led to animosities and poor consumer experience among many that travel both on domestic and international destinations.
The Consumer Protection Directorate of NCAA has carried out studies and discovered that many passengers do not know their rights and obligations when buying air tickets from airlines.
The statement added: “So, it is in pursuance to the renewed commitment of the executive management of the Nigeria Civil Aviation Authority under the leadership of Capt. Chris Najomo, towards birthing a civil aviation and air transportation industry, that will contribute maximally to economic growth and development in the country that the regulatory authority has decided to close this gap through the forthcoming summit.
“One of the objectives of the summit is to regain travellers’ confidence through the enforcement of consumers right, build a more informed customers and air travel community base, entrench service excellence culture across the civil aviation value chain in the country.”The stated said that the NCAA, through a consortium of consultants had set up series of well-structured, logically aligned and strategically situated programme of events to drive the re-birthing, re-branding and re-engineering initiatives.
Fundamentally, the series of stakeholder engagement and public awareness programme was aimed at setting the roadmap for achieving a more efficient civil aviation and air transportation system in the country.
This it said would only be possible through an inclusive dialogue by critical stakeholders and major actors in the Nigerian civil aviation air transportation value chain.
