OR Tambo Upgrades Spark Temporary Security Delays, but Smooth Skies Ahead for Savvy Agents
Johannesburg's OR Tambo International Airport (JNB) is currently undergoing operational changes, leading to longer security lines. Travel agents across Africa should advise their clients flying through JNB to plan accordingly and arrive early to avoid potential disruptions.
Airports Company South Africa (ACSA) has issued a travel advisory, confirming extended wait times at security checkpoints. This situation stems from the implementation of a new digital security system, the Scarabee Smart Security System, designed to enhance passenger security and expedite the screening process. While these upgrades are ultimately beneficial, they are causing temporary delays.
FlySafair, a leading South African low-cost carrier, has echoed ACSA's advisory, urging passengers to arrive well in advance of their scheduled departures. The airline recommends online check-in for those traveling with hand luggage only, allowing them to proceed directly to security, bypassing check-in counters. Passengers with checked baggage should factor in extra time for both check-in and security clearance.
ACSA assures travelers that its teams are diligently working to manage the situation and minimize disruptions. Additional staff have been deployed, particularly to assist international travelers, and airport personnel are actively managing queues to ensure a smooth and safe experience for all. ACSA anticipates that full operational capacity will be restored by July 2nd, 2025.
For travel agents, this situation presents an opportunity to demonstrate proactive client service. By keeping clients informed about the delays and providing practical advice, agents can build trust and ensure a positive travel experience. Here are some key recommendations to share with clients:
Pre-Flight Preparations:
Encourage clients to check in online if they have hand luggage only. This will save valuable time at the airport, allowing them to proceed directly to security.
Advise clients to pack strategically, ensuring all liquids and gels comply with airline regulations to avoid delays at security checkpoints.
Share real-time updates with clients regarding the situation at OR Tambo, using official sources like ACSA's website and social media channels.
At the Airport:
Recommend arriving at OR Tambo at least three hours before international flights and two hours before domestic flights to account for the extended security wait times.
Upon arrival, advise clients to proceed directly to the security screening area after checking in to avoid unnecessary delays in other areas of the terminal.
Encourage clients to stay informed about their flight status through airport displays and airline communication channels.
Post-Travel Follow-up:
Check in with clients after their travel to ensure they had a smooth experience despite the delays.
Use feedback from clients to refine future travel recommendations and provide even better service.
By taking these proactive steps, travel agents can mitigate the impact of the current delays at OR Tambo and ensure their clients enjoy a seamless travel experience. This situation also highlights the importance of staying informed about developments affecting African airports and airlines, allowing agents to adapt quickly and provide valuable support to their clients.
The implementation of the Scarabee Smart Security System marks a significant step forward for OR Tambo, positioning it as a leader in airport security technology in Africa. While the current delays are temporary, the long-term benefits of this advanced system will contribute to a safer and more efficient travel experience for all.
