Lion Roars Hotels & Lodges Partners with Stayntouch to Elevate 11 Luxury Properties in South Africa

Lion Roars Hotels & Lodges Elevates Guest Experience with Stayntouch Cloud PMS Across 11 South African Properties

In a move set to redefine operational efficiency and guest satisfaction in South Africa’s boutique hospitality sector, Lion Roars Hotels & Lodges has partnered with Stayntouch, a global leader in cloud-based hotel property management systems (PMS). This collaboration sees Stayntouch’s advanced PMS platform now powering 11 distinctive Lion Roars properties, ranging from serene beach retreats to exclusive game reserve destinations across the country.

Lion Roars Hotels & Lodges is renowned for its curated collection of boutique accommodations that seamlessly blend comfort, local culture, and the natural beauty of South Africa’s most sought-after locations. The group’s decision to implement a modern, cloud-native PMS was driven by the need to streamline complex operations, empower staff, and deliver consistently high standards of service across a diverse portfolio.

With Stayntouch as its official PMS partner, Lion Roars has gained access to a suite of features designed to enhance both operational agility and the guest journey. The platform’s intuitive interface ensures that staff—regardless of their technical background—can be quickly trained and onboarded, reducing the learning curve and enabling teams to focus on what matters most: delivering memorable guest experiences. This is particularly valuable in a sector where staff turnover and varying levels of digital literacy can present ongoing challenges.

One of the standout achievements of this partnership is the rapid implementation timeline. All 11 Lion Roars properties went live with Stayntouch PMS within just six weeks of contract signing, a testament to the platform’s flexibility and the collaborative approach between both teams. This swift rollout minimized operational disruption and allowed Lion Roars to immediately benefit from centralized visibility and control across its entire portfolio.

The multi-property functionality of Stayntouch PMS is a game-changer for Lion Roars. It enables centralized management of reservations, guest profiles, and reporting, providing leadership with real-time insights and the ability to make data-driven decisions. This level of oversight is crucial for a group that spans a variety of locations and guest experiences, from coastal escapes to wildlife-rich game reserves.

Another key advantage is the platform’s unlimited and flexible integrations. Lion Roars can now connect with a wide range of third-party solutions—such as payment gateways, distribution channels, and guest engagement tools—without incurring additional fees for swapping or adding new integrations. This flexibility supports the group’s ongoing innovation and ensures that its technology stack can evolve alongside changing guest expectations and market trends.

Vincent Bouwer, Chief Revenue Officer of Lion Roars Hotels & Lodges, highlighted the transformative impact of the partnership: “We chose Stayntouch for its intuitive and adaptable technology, which has streamlined the management of our complex operations while enabling us to focus more strategically on the commercial aspects of the business. Its innovative platform has empowered our team to concentrate on what truly matters, delivering exceptional guest experiences. With robust functionality and seamless performance, Stayntouch has proven to be a dependable and forward-thinking partner from the very beginning. We look forward to continuing this successful collaboration as we further expand the Lion Roars Hotels & Lodges portfolio.”

For Stayntouch, the partnership with Lion Roars is a testament to the platform’s ability to support ambitious hotel groups in Africa and beyond. The company’s leadership expressed pride in helping Lion Roars teams create seamless, memorable experiences at every property, whether guests are unwinding on the coast or embarking on a safari adventure. By providing a cloud PMS that scales effortlessly across multiple locations, Stayntouch enables staff to spend less time on administrative tasks and more time delighting guests.

This collaboration also reflects broader trends in the African hospitality industry, where the adoption of cloud-based solutions is accelerating. As more hotel groups seek to modernize their operations and deliver personalized service, platforms like Stayntouch are becoming essential tools for driving efficiency, enhancing guest satisfaction, and supporting sustainable growth.

For Africa’s travel sector, the Lion Roars–Stayntouch partnership offers a compelling example of how technology can empower local brands to compete on a global stage. By embracing innovation and prioritizing guest-centric solutions, African hospitality leaders are well-positioned to capture new markets, adapt to evolving traveler preferences, and set new benchmarks for excellence in the region.

As Lion Roars Hotels & Lodges continues to expand its footprint, the group’s investment in cutting-edge technology will remain a cornerstone of its strategy. The successful rollout of Stayntouch PMS across 11 properties not only enhances operational resilience but also reinforces the group’s commitment to delivering authentic, world-class experiences in some of South Africa’s most extraordinary settings.