Kempinski White Glove Service
Kempinski Hotels has launched the “Kempinski White Glove Service” to provide the most outstanding level of service and guest comfort during and after the COVID-19 pandemic.
Following the opening of some of the closed hotels, Kempinski launched this extensive service to cover all areas of the luxury hotels while keeping in line with the regional safety and health regulations as a top priority. From now on be carrying gloves during all guest interactions as well as in compliance with government regulations and advice masks. Part of the amenities in all guest rooms will be mini hand sanitizers as well as guest masks.
While hotel teams obviously have to keep their distance to the guests of at least 1.5 metres, all furniture in public areas has to be rearranged to keep social distancing rules for the convenience of guests. Enhanced cleaning plans are provided by hygiene products supplier Diversey through wall charts and online guidelines to visualize step by step the flow of disinfection and cleaning of all hotel areas.
Sanitising stations will be spread throughout each hotel, key cards will be disinfected before and after usage, cloth towels in public toilets replaced by one-time-usage disposable towels and professional air purifiers provide clean and fresh air. Absolute privacy is offered to guests who upon check-in and during their stay decide not to allow any hotel team member to enter their room during their full stay period at the hotel.
While usually a “Do not disturb” sign is used temporarily, the new “Privacy” sign assures that requested services will still be handled, but in front of the guest’s room door.
